Bridge the Gap to the
Future of
CX.
We migrate your legacy contact center to Amazon Connect—with zero downtime and 100% precision.
The Legacy Burden
Hardware constraints shouldn't hold your customer experience hostage.
High Maintenance Costs
Expensive hardware refreshes, licensing fees, and specialized engineering staff drain your IT budget year over year.
Data Silos
Customer data fragmented across disparate systems makes personalized, omnichannel routing nearly impossible.
Inflexibility
Scaling up for seasonal spikes or adding new communication channels requires months of planning and complex integration.
Manual Overload
Agents are bogged down with repetitive tasks instead of high-value customer interactions, leading to burnout and poor CX.
The 3-Step Migration
A proven framework to move gracefully into the AWS Cloud.
Readiness Audit & Design
Utilizing the AWS Well-Architected Framework, we map your current state, outline gaps, and architect a target state tailored for performance, security, and cost-efficiency.
# Assessment Report
Status: Ready
Architecture: Validated
import AWSContext
deployAmazonConnect(CRM_Integrations)
Seamless Migration & Integration
We execute the migration via Infrastructure as Code, deploying Amazon Connect while seamlessly integrating your custom CRM and building tailored Custom Contact Panel (CCP) tools.
AI-Powered Optimization
Post-migration, we deploy AWS Lex for conversational AI, Polly for lifelike voices, and Transcribe for real-time sentiment analysis, fundamentally elevating your CX.
Lex.recognizeIntent()
Transcribe.analyzeSentiment()
Optimization: 100%
Why Amazon Connect?
Unmatched Reliability
Built from the ground up on AWS infrastructure, ensuring high availability, active-active architectures, and seamless disaster recovery natively.
Intelligent Automation
Empower agents and engage customers with AI-driven self-service, real-time analytics, and automated workflows right out of the box.
Developer-Led Agility
Leverage AWS Lambda, API Gateway, and Infrastructure as Code to innovate faster. No more waiting on vendor roadmaps for new features.
Proof of Expertise
Legacy Experts
Deep experience unraveling complex Avaya and Cisco architectures.
AWS Certified
Leadership and engineering teams fully AWS Certified in Solutions Architecture.
Proven Integrations
Seamless connections to ServiceNow, Zendesk, Salesforce, and custom endpoints.
Custom Tooling
Proprietary solutions for Holiday Management UI and Dynamic CLID routing.
Ready to Connect?
Skip the generic sales pitches. Speak directly with our architects about your transition.